Last updated: 30 September 2026

The short version: if anything arrives damaged, faulty or wrong, we replace it or refund it. If an order never arrives, we send it again or refund it. And on your first order, unopened boxes can come back within 30 days for a refund.

1. Damaged, defective or wrong items

If any order arrives damaged or defective, or you receive a different product from the one you ordered, we will send a replacement at no cost to you, or refund the affected items if you prefer.

Please inspect every delivery and tell us within 7 days of receipt, with your order number and a photo of the damage or the wrong item. This applies to every order, whatever its size.

2. Orders that do not arrive

Orders normally arrive in 5–8 days. If an order has not arrived within 30 days of the estimated delivery date, contact us and we will either send it again or refund it in full.

3. First-order guarantee

We want your first order with us to be low-risk. If it is not right for your market, you can return the unopened boxes from your first order within 30 days of receiving it, and we will refund the price of the boxes you return.

  • Boxes must be unopened and in resaleable condition, because these are food products.
  • You arrange and pay for the return shipping. We will give you the return address.
  • The guarantee applies to your first order only, once per customer.

Not sure a brand will sell? You can also order a sample first, at courier cost, before committing to a pack.

4. What cannot be returned

  • Opened products, unless they are damaged or defective (section 1).
  • Samples.
  • Private label and OEM production runs, which are made to your specification and governed by the agreement for that run.
  • Orders after your first one, where nothing is wrong with the goods.

5. How to ask for a replacement or refund

Contact us within the time limits above, with your order number, your name and the reason:

We confirm every request. Approved refunds are processed within 3–5 business days — for first-order returns, once the returned boxes reach us.

6. How refunds are paid

  • Card payments are refunded to the same card through Stripe. Your bank usually shows it within 5–10 business days.
  • PayPal payments are refunded to your PayPal account, usually within 3–5 business days.
  • Bank transfers are refunded by bank transfer to the account you nominate.

Shipping to you is included in our prices, so there is no separate delivery charge to refund or deduct.

7. Who you are dealing with

HoneyB2B is run by Orgapulse World, the distribution arm of AMYAL SDN BHD (Company No. 952499-W). Office: Suite 32-06, Level 32, Menara Keck Seng, 203 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia. Phone: +60 11-2380 0801.